All or selected users can be assigned roles as Call Centre Agents or Call Centre Supervisors.
Supervisors have access to a Call Centre Web Portal displaying live statistics and extensive reporting. Call Centre features include Listen In, Whisper and Barge, Full Call Queueing, with Ring All, Round Robin (longest idle), Linear Hunt, and Cascade. Create tiered groups and skills-based routing.
Enable recording by extension or group, always on or enabled by in-stream keypad entry.
Callers can be presented with Position-in-Queue announcement, option to reserve place in queue with callback, or leave a message
The Call Centre is seamlessly integrated with the Business Phone System. Assign users as Call Centre Agents based on their roles, skills, and training, no matter where they are physically located.
Contact Fulcrum Systems for more information and a free, live demonstration, on-line or on-site.